Customer Service on 'Roids! - You Can and Must Do This!
I am a daily wine drinker, and now a budding Social Media dork. This combustible mix has me watching Gary Vaynerchuk over at Wine Library TV as often as I can. He's a social media and marketing expert, and he's clearly drinking much better wine than I ever do! I have learned quite a bit from him as I try to build my 5-month-old tee biz, Rizzo Tees, on basically a $0 marketing budget.
I've been watching his Wine Library videos for a few months, and I've posted comments when I have something to say. Sadly, none of my posts were making it onto the page. At first, I just thought Gary and his crew were inundated with comments and didn't get to mine (I post rather late in the game, after the video has been up for awhile - I'd come back a day later, and still no comment from me.). Then I started wondering if I was just saying stupid shit. Finally, I wondered if I was being inappropriately commercial by posting as "Rizzo Tees."
I have to admit (don't laugh) - I was getting a little discouraged. For both oenophilic and selfish reasons, I wanted my comments to appear on the site! Like anyone taking the time to post on a blog, you want to be part of the conversation.
I even tweeted about it a few times, until the other day, someone tweeted back and told me to just write to Gary and ask him about the issue. I thought, "Geez, don't bother the guy... he gets 1,500+ emails a day." He says he reads them all, and I believe him - I had once emailed him some advice on a hotel chain to target for his wine distribution business, and he did write back a day or two later.
Finally, today, I did write to him about the blog comment issue, and the results were rather stunning.
12:37PM - I write to Gary
Gary,
I've been watching your daily videos on WineLibrary TV for a few months now, and I've been enjoying them greatly. I even enjoyed Jake & Amir - I didn't think you deserved the hate.
Anyway, I've tried to join the conversation on there, but my comments never get posted. I didn't know if I was caught up in a spam filter, if the fact that I post as "Rizzo Tees" is inappropriately commercial, or if I was doing something else wrong.
I am a daily wine drinker, so your site has particular interest to me. And, selfishly, I'd love to see my posts on your site. Any insight on how to get my posts to show up on WineLibrary TV?
Thanks,
Chris
Founder, Rizzo Tees
12:41PM - FOUR minutes later - Gary writes me back, copies his tech Mott
they dont, MOTT? pls do homework on THIS ASAP!
CHRIS WTF! I have no idea, we are both checking now!
Gary Vaynerchuk
12:55PM - Mott writes to me
Chris,
Your posts were getting caught in the spam filter, probably because of the url in your name. Anyway I moderated them through and you should be good to go now. If it happens again, let me know.
Mott
------------------------------------------------------------
Thank you Gary for your prompt attention to this! And I ask all of you, especially you bloggers, or anyone trying to run a business:
Can you be as maniacally busy as Gary Vaynerchuk is, and still provide that level of customer service?
